Travel Tips

Our Christmas Travel Tips


Christmas is the busiest time of year, and demand for taxis is through the roof. We want to make sure that you have the best experience possible, so we’ve listed some handy Christmas Travel Tips to get you from A to B hassle-free.


Hail early 

Beat the crowds this silly season! Make sure you plan ahead, and hail early to avoid any disappointments.


Over here 👋

Tap the GPS icon before hailing to make sure your pickup location is correct and the driver knows exactly where you will be📍


Set a Destination📍

Before you book, set a destination so drivers know where you're going – it helps them plan ahead and can keep the service running smoothly for everyone!


Spot your mytaxi 👀

Taxis everywhere? Spot yours easily by matching the roofsign number to the number on your app!


Add a Profile Picture

Help your driver pick you out from the crowd this festive period by adding a photo to your mytaxi profile.


Prebook in advance

Going somewhere? Prebook ahead of time and tick another item off your ‘To do’ list. If the time slot is full, try tweaking it by +/- 5mins to increase your chances of a successful booking. 


Share your journey

Don’t forget, if you’re running late to your Christmas party you can share your journey with your friends and they’ll know exactly when to expect you 💃. You can read more about that here.

Street hailing

Hailing on the street and have no cash on you? No problem, use Pay with mytaxi to pay with the card registered on your account. Tell your driver once you hop into the taxi that you would like to pay with the card on your mytaxi account. Don’t forget to ‘slide to confirm’ the payment at the end of the journey. Read more about Pay with mytaxi here.


Customer Support Tips 


Our Customer Support team will be on hand to answer all of your queries, but they've listed some of their handy tips below: 


50c pre-authorisation charge

Seeing a 50c charge? This is a pre-authorisation to ensure your card is valid. This charge will clear in 3-5 working days, we explain everything right here in a handy blog.


Missing something 🤔

It happens! As soon as you notice, contact our customer support team between 9am and 5pm and we’ll be happy to help. You can contact us in-app or via email at ireland.support@mytaxi.com 


Alternatively, you can contact your local Garda station.


Correct Payment 🚖

Make sure to have your preferred payment method selected when ordering your mytaxi. This will save time and confusion when it comes to paying for your journey.


Top tip: To help the support team answer your query quickly and efficiently please include the registered email address on your mytaxi account in your query.



Gift of the Cab Competition 


We’re giving 20 people the Gift of the Cab this Christmas... by winning €50 mytaxi credit! All you gotta do is Retweet the competition tweet that is pinned to the top of our twitter page - you'll find it here

We’ll be picking 10 winners this Thursday 6th of December and another 10 winners on Thursday 13th of December!