FAQs

Tops Tips and FAQs for Business Customers

1. How do I select my company as the payment option?

2. I can't see my company payment option in my app?

3. I have received the email invite to set up on my company account - How do I activate?

4. How do I add a reference to my trip?

5. How do I select my cost centre?

6. Help - I've forgotten my password?

7. i.On the Web Booker, I can't enter in a passenger name and number?

7. ii.On the Web Booker, my booking says "Searching for a taxi", is it in the system?

8. How soon can I prebook?

9. Can you prebook more than 4 days in advance?

10. How do I "Pay with mytaxi" when I flag a mytaxi on the street?

11. How do I view my previous Trips in my app?

12. Where is the pick up point at Dublin Airport?

13. I accidentally charged my own card instead of the company.

14. I accidentally charged the company instead of my own card.

15. I'm not getting my trips receipts?

16. I'm an Admin and I'm not receiving my employees' receipts?

17. I'm an account Admin - Is there a guide specifically for account administrators?

18. And a guide for Bookers?


1. How do I select my company as the payment option?


    Open your mytaxi app, click 'Booking Options', then click into the payment tab which is located directly above 'Order a Taxi'. From there you can select your company name from the list.




    The app will remember your last selected payment method and that will be pre-selected next time you hail. Simply, click into the payment tab if you would like to change it. 


    2. I can't see my company payment option in my app?


    If you have completed the above steps/watched the video and cannot see your company name in the payment tab within 'Booking Options', then your Account Admin will need to add your email address to the account from their Admin Panel.


    3. I have received the email invite to set up on my company account - How do I activate?


    Open the email and click "Get Started". Then on the next screen you will need to enter login details.


    i. If you previously have set up a mytaxi profile before enter in those login details
    ii. If you do not have a mytaxi profile, download mytaxi to your phone and create one by clicking 'Free Sign Up' > then go back to the 'Get Started' webpage and login with those details. 


    4. How do I add a reference to my trip?


    Open mytaxi > click 'Booking Options' > click into the payment tab which is located directly above 'Order a Taxi' > select your company name > type in the reference in the box underneath > Tap 'Done'.


    5. How do I select my cost centre?


    Open mytaxi > click 'Booking Options' > click into the payment tab which is located directly above 'Order a Taxi' > select your company name > click on the cost centre drop down underneath to select yours. 


    6. Help - I've forgotten my password?


    Open the mytaxi app and there is a forgot password link underneath the login box in order to reset it.


    But what if I'm an Admin/Booker and forgot my password? If you click on the forgot password link on any mytaxi app on any phone, you cans still reset it that way. 


    7. i. On the Web Booker, I can't enter in a passenger name and number?

    If you select an Employee from the employee drop down list, it considers them the passenger so is connected to their name and number. Leave this employee drop down blank if you would like to type in the name and number of a passenger below, who is not appearing on the employee list.


    7. ii.On the Web Booker, my booking says "Searching for a taxi", is it in the system?


    Yes, that is just the language used - the booking is in the system. No need to cancel it, as a driver will be allocated closer the time. 


    8. How soon can I prebook?


    You can prebook from 20 minutes in advance. You can still input a booking for under 20 mins but it will be offered to drivers as an "adhoc" instant job, so we would recommend booking 20mins+ where possible. 


    9. Can you prebook more than 4 days in advance?


    At the moment, the limit is 4 days on mytaxi but this will be changing soon! We will be sending around communication when this has happened. 


    10, How do I "Pay with mytaxi" when I flag a mytaxi on the street?


    If you flag a mytaxi on the street and would like to sync up the business payment option instead of paying cash and expensing - get the driver to tap 'Pay with mytaxi' and search for your profile. When you profile is connected, 'Slide to Confirm' to confirm you are in that driver's taxi. 


    11. How do I view my previous Trips in my app?


    Open mytaxi app > tap on the menu (top right) > click on 'Trips' to view your history of all bookings (both completed and uncompleted). 


    12. Where is the pick up point at Dublin Airport?


    The app will snap to the pick up location at the airport which is at the end of the Departutes Set Down Area or the driver will meet at the carpark if there is waiting time. The driver will call to arrange with you, but feel free to ring your driver through the phone icon in your app to confirm. 


    13. I accidentally charged my own card instead of the company.


    Oops! For each journey you will receive an e-receipt to the email address on your profile, you'll need to forward this to your Accounts Dept etc. for internal expensing. 


    14. I accidentally charged the company instead of my own card. 


    Please contact us at ireland.business@mytaxi.com


    15. I'm not getting my trips receipts?


    The receipts come from payment@mytaxi.net so you may need to unblock this or check your junk/spam folder.


    16. I'm an Admin and I'm not receiving my employees' receipts?


    At the moment that feature isn't live on mytaxi, it will be coming in a few weeks so we will be in touch when it is active. Passengers will be emailed a copy of the receipts directly and your can view/monitor trips in the 'Trips' section of the Admin Panel - business.mytaxi.com.


    17. I'm an account Admin - Is there a guide specifically for account administrators?

    There sure is - click here for the Admin Page where you'll find the link to the user guide and video. 

    18. And a guide for Bookers?

    Click here for a handy guide for Bookers, complete with a user manual and short video tutorial. 

    19. Any other questions?


    Get in touch at ireland.business@mytaxi.com